Returns & Refunds policy

We DO NOT offer any returns, refunds or replacement on our products unless in the event and case of damage due to logistics.

Kindly get in touch with us at 8178214766 to raise a ticket if you have received a damaged product.
A clear Parcel Opening Video is Compulsory to claim any damage.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In an event where it is found that a product was damaged during shipping, we shall replace the same upon receipt of the original product from the customer. We reserve the right to dismiss any claim in an event of failed Quality Check when the products are returned to the warehouse.

In an event where the replacement product is not available, we shall provide the customer with store credit equivalent to the billed amount of the returned goods.
The same can be used by the customer to purchase any other product listed on justprettythings.co.in

To complete your return, we require a receipt or proof of purchase.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 7 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail hi@justprettythings.co.in or whatsapp at 8178214766.